Template Basic Info
Before building the actual message content, every template in Convers8 requires three key pieces of information: a unique name, a category, and a language. These ensure the template is correctly classified, validated, and supported across all WhatsApp meta policies.
Template Name
The Template Name is a unique identifier for your message template. This name is not shown to customers — it is only used internally for template management and WhatsApp approval.
Requirements in Convers8:
Must be unique within your WABA.
Allowed characters: lowercase letters (a–z), numbers (0–9), and underscores (_) only.
No spaces or special characters.
Should describe the purpose of the template clearly.
Example:
order_update_1
promo_blackfriday
support_callback_request
Choosing a clear and descriptive name helps you manage templates easily, especially when dealing with multiple teams or high volumes.
Category
Every WhatsApp template must be assigned a category, which is validated during template submission. Categories determine how Meta evaluates and approves the template.
Convers8 supports all official WhatsApp categories:
Marketing For promotional messages, offers, announcements, reminders, and customer engagement.
Utility For transactional updates, confirmations, account information, or customer support flows.
Authentication For OTPs, login codes, and security verification messages.
Selecting the correct category is important — incorrect categorization may lead to template rejection.
👉 (Optional: link) Learn more about Template Categories
Language
The Language field lets you specify the template’s language using Meta’s supported language list.
Select from a dropdown containing all WhatsApp-approved languages.
A template can only be sent in the language it was created in.
For multilingual needs, you must create separate templates (e.g., order_update_en and order_update_sw).
Assigning the correct language ensures recipients receive messages in the correct tone, grammar, and cultural context.