Managing Customer Tickets
Convers8 gives you a simple, organized way to stay on top of every customer interaction. Whether you’re handling your own tickets or managing a full support team, the ticket filters help you quickly find what you need, stay focused, and keep conversations moving smoothly.
You’ll find all filters under the Tickets menu. Each filter shows a small counter indicating how many tickets match that category, so you always know where attention is needed.
tickets filters
Ticket Filters in Convers8
Below is a quick overview of the filters available in your ticket inbox:
| Filter | What It Shows | Perfect For |
|---|---|---|
| My Tickets | Tickets created by you or assigned to you | Staying focused on your personal workload |
| Unassigned Tickets | Tickets that no agent has picked up yet | Teams that want to quickly grab new conversations |
| Assigned Tickets | Tickets assigned to any agent | Supervisors monitoring team activity |
| Resolved Tickets | Tickets that have already been completed | Reviewing past cases or history |
| AI Tickets | Tickets currently being handled by AI Assistants | Tracking automated conversations |
🔍 Search & Filter Tools
To help you find exactly what you’re looking for, you can:
Search by name, phone number, or keyword
Filter by tags to focus on specific customer groups or workflow categories
These tools make it fast to navigate even large volumes of conversations.
🔄 My Tickets: In Progress vs Pending
Inside My Tickets, you can switch between two views:
| View | Meaning |
|---|---|
| In Progress | Active conversations you’re currently handling |
| Resolved | Tickets resolved |
This helps you prioritize what needs attention right now versus what’s waiting on the customer.